FAQs

I’m attending, but don’t need to buy any tickets. Do I still need to register?

Yes please do; we would like to know how many families are on campus participating in the events of the weekend.

What credit cards do you accept online?

We can accept Visa, Mastercard, American Express, and Discover.

Will I receive a confirmation of my registration?

Yes! All registrations require an email address be provided. A confirmation email, as well as any tickets ordered, will be sent to the email address entered.

If you did not receive a confirmation email, please call us at (518) 276-8022.

I registered, but did not receive a confirmation e-mail – what do I do?

If you did not receive a confirmation e-mail showing the events you registered for and/or your credit card charges, please contact the Student Experience office at (518) 276-8022.

Where do I pick up my tickets?

Tickets will be emailed to you with your confirmation email as printable PDFs. You only need to print the Men’s Football and/or Women’s Hockey tickets.  At the game you will redeem your printed ticket for a game ticket.

Tickets for the Men’s Hockey events will be available for pick-up at the check-in for Family Weekend.  Tickets not picked up 1 hour before the game will be at the will-call in the Houston Field House.

I registered online but now want to order additional tickets – what do I do?

Simply register again for the additional tickets! There is no need to register for additional “I’m attending” tickets for your second order however. If you need a refund for an event, please contact our office so we can edit your registration and tickets.

I need to cancel part of / my whole registration – what do I do?

Please contact the Student Experience office directly at (518) 276-8022. Note that refunds cannot be granted after October 10, 2014.

Can I pay by check?

Yes, but the availability of tickets may be limited. Please mail your name, email address, student’s name and class year, and ticket order to:

Family Weekend registration
Student Experience office
4600 Academy Hall
110 8th Street
Troy, NY 12180

Please note we are unable to hold tickets while awaiting payment and events may sell out by the time your check arrives.